aetherverseconsult.com > Refund Policy

Effective Date: [2026]

At Aetherverse Consult, we strive to provide reliable listing and digital services to all users. This Refund Policy outlines the circumstances under which refunds may be granted for membership subscriptions, listing fees, advertising services, and other fees paid through our Platform.

By purchasing any paid service on the Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Scope

This Refund Policy applies to payments made for:

  • Membership subscriptions (Standard, Premium, and Ultra);

  • Vehicle listing fees;

  • Featured or promoted listings;

  • Advertising and promotional services;

  • Lead generation services;

  • Business directory listings;

  • Other digital services provided by Aetherverse Consult.

This Policy does not apply to transactions conducted directly between buyers and sellers through the Platform.

2. Platform Transactions

Aetherverse Consult is an independent third-party listing and technology platform.

We do not own, sell, purchase, inspect, store, or deliver vehicles or other goods listed by users.

Accordingly, Aetherverse Consult is not responsible for refunds arising from:

  • vehicle purchases;

  • vehicle deposits;

  • private sales;

  • dealer sales;

  • rental agreements;

  • service agreements;

  • negotiations conducted between Users.

Any refund relating to a transaction between Buyers and Sellers must be resolved directly between the parties involved.

3. Membership Fees

Membership fees are generally non-refundable once payment has been successfully processed and membership benefits have been activated.

However, Aetherverse Consult may, at its sole discretion, issue a refund where:

  • duplicate payments were made;

  • an incorrect amount was charged due to a system error;

  • payment was processed but membership was not activated due to a technical fault attributable to Aetherverse Consult.

4. Listing Fees

Fees paid for vehicle or business listings are generally non-refundable once a listing has been published.

Refunds may be considered where:

  • payment was processed but the listing was never published due to a system error;

  • duplicate payments were made;

  • the listing could not be published because of a technical issue caused solely by Aetherverse Consult.

Listings removed for violating our Terms and Conditions or Listing Policies are not eligible for refunds.

5. Featured Listings and Advertising Services

Payments for featured listings, promotional campaigns, sponsored advertisements, banner advertisements, or similar marketing services are non-refundable once the campaign has commenced.

Where Aetherverse Consult is unable to deliver the purchased advertising service due solely to an internal technical failure, we may:

  • extend the advertising period;

  • provide advertising credit; or

  • issue a full or partial refund at our discretion.

6. Lead Generation Services

Lead generation services involve connecting businesses with prospective customers.

Because Aetherverse Consult cannot control customer behaviour, purchasing decisions, or sales outcomes, refunds will not be provided because:

  • expected sales were not achieved;

  • insufficient enquiries were received;

  • leads did not convert into customers;

  • Users were dissatisfied with business outcomes.

Aetherverse Consult does not guarantee any minimum number of enquiries, customers, or sales.

7. Subscription Cancellation

Users may cancel the automatic renewal of their membership at any time through their account settings.

Cancellation may prevent future renewals but does not entitle the User to a refund for the current subscription period.

Membership benefits remain available until the expiry of the current billing cycle.

8. Refund Requests

Refund requests must be submitted within 14 days of the payment date.

Each request should include:

  • Full name;

  • Registered email address;

  • Transaction reference number;

  • Payment receipt;

  • Description of the issue;

  • Supporting documentation where applicable.

Refund requests may be submitted to:

Email: support@aetherverseconsult.com

9. Refund Processing

Where a refund is approved, Aetherverse Consult will endeavour to process it within 10 to 15 business days.

Refunds will ordinarily be made using the original payment method unless otherwise agreed.

Processing times may vary depending on the financial institution or payment service provider.

10. Chargebacks

Users agree to contact Aetherverse Consult before initiating a chargeback with their bank or payment provider.

Where a chargeback is initiated fraudulently or without reasonable grounds, Aetherverse Consult reserves the right to:

  • suspend the User’s Account;

  • terminate Membership;

  • remove Listings;

  • recover outstanding amounts and associated costs;

  • pursue any legal remedies available under applicable law.

11. Exceptional Circumstances

Nothing in this Refund Policy limits any rights that Users may have under applicable laws of the Republic of Ghana.

Aetherverse Consult reserves the right to issue refunds, credits, or alternative remedies on a case-by-case basis where exceptional circumstances exist.

12. Governing Law

This Refund Policy shall be governed by the laws of the Republic of Ghana, including, where applicable:

  • The Constitution of the Republic of Ghana, 1992;

  • The Contracts Act, 1960 (Act 25);

  • The Electronic Transactions Act, 2008 (Act 772);

  • The Data Protection Act, 2012 (Act 843);

  • The Cybersecurity Act, 2020 (Act 1038); and

  • Any other applicable laws governing electronic commerce and consumer transactions.

13. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:

Aetherverse Consult

Email: support@aetherverseconsult.com

Website: www.aetherverseconsult.com

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